We’re Here to Assist You
At AivoraDolls, customer support is approached with the same care and discretion as our craftsmanship.
We provide clear, respectful assistance before and after purchase to ensure a confident and informed experience.
Whether you have questions about materials, shipping, care, or order-related concerns, our support team is available to help.
How to Contact AivoraDolls
For all inquiries, please reach out through our official support channel:
Email:
support@aivoradolls.com
We recommend using email for all communication to ensure privacy, clarity, and accurate record keeping.
What We Can Help With
Our customer support team can assist with:
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Product information and material questions
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Order status and shipping inquiries
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Discreet packaging and delivery concerns
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Care and maintenance guidance
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Returns and post-delivery support
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General pre-purchase questions
We encourage customers to contact us before placing an order if clarification is needed.
Response Time
We aim to respond to all inquiries within 24–48 business hours.
Response times may vary during peak periods or holidays, but every message is reviewed and addressed with care.
Privacy & Confidentiality
All communications with AivoraDolls are handled with strict confidentiality.
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Messages are reviewed only by authorized support staff
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Customer information is never shared with third parties
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Communication records are protected in accordance with our privacy policy
Your privacy is respected at every stage of interaction.
Order Support & Aftercare
If you are contacting us regarding an existing order, please include:
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Order number (if available)
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Brief description of the issue or question
This allows us to assist more efficiently while maintaining accuracy.
Business Hours
Customer support operates during standard business hours, Monday through Friday.
Messages received outside of operating hours will be addressed on the next business day.
Our Commitment to Service
AivoraDolls is committed to providing:
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Clear and respectful communication
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Reliable pre- and post-purchase support
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Privacy-conscious handling of all inquiries
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Assistance aligned with the premium nature of our products
We value long-term trust and aim to support every customer with professionalism and discretion.