AivoraDolls Shipping & Delivery Information
This page explains the AivoraDolls international shipping and delivery process, from order confirmation and preparation through tracking, customs, final delivery, and support.
Preparation time and carrier transit time are separate. Estimates depend on the model, customization, destination, carrier availability, customs, and current logistics conditions. An estimate is not a guaranteed delivery date unless AivoraDolls confirms a guarantee in writing for the specific order.
Before payment: confirm the current preparation estimate, shipping method, cost, destination availability, and customs responsibility.
Before dispatch: verify the recipient name, telephone number, and complete delivery address.
After dispatch: use the carrier tracking number and report exceptions or prolonged delays to support.
At delivery: inspect and photograph the parcel before opening if it appears damaged, wet, punctured, or resealed.
Shipping and Delivery Stages
| Stage | What happens | What the customer should do |
|---|---|---|
| 1. Order confirmation | Payment and order details are reviewed before preparation begins. | Check the model, options, address, telephone number, and email confirmation. |
| 2. Preparation | The order is prepared according to its product, customization, and fulfillment requirements. | Respond promptly if support requests clarification. |
| 3. Quality and packing review | Order details, available accessories, and packaging are checked before carrier handoff. | Confirm that no address or delivery change remains pending. |
| 4. Dispatch | The parcel is transferred to the carrier and tracking becomes available when the carrier records it. | Save the tracking number and review the initial destination details. |
| 5. International transit | The parcel may pass through export facilities, airline or ground routing, customs, and regional hubs. | Monitor carrier exceptions rather than expecting a scan at every movement. |
| 6. Final delivery | A local carrier completes delivery, pickup, appointment, or signature handling according to the service. | Be available when required and inspect the parcel before opening. |
Order Preparation and Quality Review
Some products may be ready for fulfillment, while others require model preparation, option confirmation, quality review, or customization. Preparation begins only after the order and payment status meet the applicable requirements.
The current estimate should be confirmed for the exact model before payment. Preparation can be affected by customization, stock or production status, order volume, quality-check findings, public holidays, and the destination’s shipping requirements.
If a quality review identifies an issue that may affect dispatch, support should provide an updated status or request further confirmation. Customers should keep their order email accessible and respond promptly to avoid unnecessary delay.
Delivery Estimates, Shipping Costs, and Availability
The complete delivery estimate includes both preparation and carrier transit. Carrier transit begins after dispatch, not on the order date.
Before ordering, confirm:
- Whether the selected product can be shipped to the destination
- The current preparation estimate
- The expected carrier transit range
- The shipping method and whether a signature or appointment is expected
- The shipping charge and any remote-area or special-handling fee
- Whether taxes, duties, brokerage, storage, or customs charges are included
Weather, customs review, carrier congestion, transportation disruption, public holidays, remote-area service, and incorrect recipient details can extend the estimate. Contact [email protected] for the current order-specific information.
Tracking Updates
A tracking number may not show movement immediately after it is created. The first scan can appear after carrier collection or processing. Gaps can also occur between export departure, customs processing, destination arrival, and transfer to a local carrier.
A temporary lack of scans does not by itself prove that a parcel is lost. Contact support when:
- The carrier displays an exception, return, damage, or failed-delivery notice
- Tracking shows the wrong destination or recipient details
- No movement appears beyond the most recent delivery estimate
- The carrier reports delivery but the recipient has not received the parcel
- Customs or the carrier requests documentation you do not understand
Include the order number, tracking number, current delivery address, and a screenshot of the carrier status when contacting support.
Customs, Import Duties, and Destination Rules
International parcels may be documented, scanned, inspected, opened, or delayed by customs or other authorities. AivoraDolls cannot guarantee exemption from inspection or clearance by a particular date.
Import rules, taxes, duties, brokerage charges, and restrictions vary by destination. Customers should not assume that these amounts are included unless the checkout or written order terms explicitly say so. The recipient may need to provide information, pay charges, or complete a clearance procedure before delivery.
Customers are responsible for confirming that the product can be lawfully imported and received at their location. False descriptions, false values, or prohibited customs declarations cannot be requested.
Discreet Packaging During Transit
Orders are prepared with plain exterior packaging and privacy-conscious presentation while complying with carrier and customs requirements. Packaging privacy does not hide parcel dimensions, weight, legally required labels, customs records, or inspection.
See Discreet Packaging & Private Delivery for details about outer boxes, sender information, labels, internal protection, apartments, shared spaces, and billing privacy.
Address Changes, Failed Delivery, and Final Handoff
Review the recipient name, street address, unit number, postal code, telephone number, and email before submitting the order. Large or international parcels may not be eligible for every mailbox, pickup-point, parcel-locker, or rerouting service.
Contact support immediately if an address change is needed. Changes may be possible before dispatch; after carrier handoff, rerouting depends on carrier rules and may involve delay or additional cost. AivoraDolls should not be assumed to control an address change after dispatch.
If delivery fails because the recipient is unavailable, the address is incomplete, charges are unpaid, or the parcel is refused, the carrier may hold, return, store, or dispose of it according to local rules. Any redelivery or return cost should be handled under the applicable order terms.
Delays, Lost Parcels, and Transit Damage
Delay
When tracking exceeds the latest estimate, contact support with the order and tracking details. Support can review the carrier status or begin an inquiry when the carrier’s process permits.
Delivered but not received
Check household members, reception, parcel rooms, nearby safe locations, and the local carrier immediately. Report the issue to support promptly because carrier investigation windows can be limited.
Visible exterior damage
- Photograph every side of the unopened parcel and the shipping label.
- Record dents, tears, punctures, water exposure, missing straps, or signs of resealing.
- Open carefully and photograph the internal packaging before moving the product.
- Inspect the product and accessories.
- Keep all packaging and contact support immediately with clear evidence.
Do not discard packaging or attempt a repair before support reviews a damage claim. Resolutions depend on the order terms, evidence, carrier investigation, product condition, and applicable policy.
FAQ About International Shipping and Delivery
How long does order preparation take?
The estimate varies by model, customization, order status, and current workload. Confirm the current preparation estimate for the exact product before payment.
When does the delivery estimate begin?
Carrier transit begins after dispatch. Total delivery time includes both order preparation and transportation.
Why has tracking stopped updating?
Scans may pause between export, customs, airline or ground routing, and local-carrier transfer. Contact support if the parcel exceeds the latest estimate or shows an exception.
Are customs duties included?
Do not assume they are included unless the checkout or written order terms explicitly confirm this. Requirements and charges vary by destination.
Can I change the address after ordering?
Contact support immediately. A change may be possible before dispatch, but carrier rules control rerouting after handoff and additional costs or delay may apply.
Is the packaging discreet?
Orders use plain exterior packaging and privacy-conscious presentation, subject to legally required labels, customs documentation, carrier handling, and inspection.
What should I do if the parcel arrives damaged?
Photograph the unopened parcel, label, internal packaging, product, and accessories; retain everything; and contact support immediately before attempting repair.