Terms of Service

Last Updated: December 9, 2025

Welcome to AivoraDolls (“we”, “our”, “the Company”).
By browsing or purchasing from this website, you agree to be bound by these Terms of Service (“Terms”).
If you do not agree with these Terms, you must discontinue using the website.

1. Eligibility

Our products and website are strictly intended for adults. By accessing or purchasing from our website, you confirm that:

  • You are at least 18 years old, or the age of majority in your jurisdiction.
  • You are allowed by local laws to access and own adult-oriented products.
  • You are purchasing for lawful, personal use only.

We reserve the right to request identity or age verification at any time.

2. User Responsibilities

You agree not to engage in activities including, but not limited to:

  • Using the website for illegal or unauthorized purposes.
  • Attempting to interfere with the operation or security of the website.
  • Copying or redistributing our content without written approval.
  • Using automated tools (bots, scrapers) without permission.

3. Product Information

We aim to present product descriptions, materials, and images as accurately as possible.
Minor variations may occur due to production improvements or display differences.
All adult dolls and accessories are intended for lawful private use only.
We may update specifications without prior notice.

4. Pricing & Payments

All prices displayed on the website are in USD unless otherwise stated.
By placing an order, you confirm that:

  • You are authorized to use the selected payment method.
  • You agree to all applicable taxes, duties, or fees during checkout.
  • Payment providers may impose additional verification steps.

We reserve the right to adjust prices or correct display errors at any time.

5. Order Acceptance

Your order represents an offer to purchase. We may accept or reject any order for reasons including:

  • Verification failure
  • Suspected fraudulent activity
  • Shipping restrictions
  • Product unavailability

An order confirmation email does not guarantee acceptance until the order is processed.

6. Shipping & Delivery

We arrange shipments through trusted logistics partners. Delivery times may vary due to customs, transportation delays, or other factors outside our control. By purchasing, you acknowledge that:

  • Delivery times are estimates, not guarantees.
  • Local customs may require duties or delays; these are the buyer’s responsibility.
  • We are not liable for delays caused by incorrect address information.

7. Customs & Local Laws

Regulations for adult products vary by region. You agree that:

  • You are responsible for ensuring that purchasing and importing our products is legal in your country or region.
  • We are not responsible for customs rejection or seizure caused by local laws.
  • We do not mislabel products to bypass inspections.

8. Returns, Refunds & Cancellations

Due to the hygienic and intimate nature of adult dolls:

  • All sales are final once production or shipping begins.
  • We cannot accept returns of opened or used items.
  • Cancellations are only possible before production or shipping.

If an item arrives with manufacturing defects, you must notify us within 48 hours with clear photos or videos.
Depending on the issue, we may offer repair parts, replacement components, or partial compensation.

We do not issue refunds for:

  • Buyer’s remorse
  • Minor cosmetic variations
  • Damage caused by misuse or improper care

9. Warranty

We offer a limited warranty for manufacturing defects related to:

  • Skeleton structure
  • Joint mechanisms
  • Silicone or TPE craftsmanship (excluding natural wear)

The warranty does not cover:

  • Improper maintenance
  • Stains, cuts, burns, or tears
  • Heat or chemical damage
  • Unauthorized repairs or modifications

10. User Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login information.
We may suspend accounts engaged in fraudulent or abusive activity.

11. Intellectual Property

All content on this website—including text, images, designs, branding, and product descriptions—is owned by AivoraDolls.
You may not copy, reproduce, or distribute any content without written consent.

12. Privacy & Data

Your information is handled according to our Privacy Policy.
We follow applicable data protection obligations and do not sell personal data to third parties.

13. Limitation of Liability

To the maximum extent permitted by applicable laws, we are not liable for indirect, incidental, or consequential damages.
Our total liability for any claim will not exceed the amount you paid for the product.

14. Third-Party Services

Payments, identity verification, and logistics may involve third-party providers whose policies may apply.
We are not responsible for delays or actions taken by these providers.

15. Global Applicability

These Terms are designed for broad international use.
You acknowledge that:

  • Your local laws may impose additional rights or restrictions.
  • You are responsible for understanding any local legal requirements applicable to your use of the website.
  • We may publish supplemental region-specific terms when necessary.

16. Governing Law & Dispute Resolution

These Terms are governed by the laws applicable in the jurisdiction where our company is legally established.
Any disputes should first be resolved through good-faith communication.
If unresolved, disputes shall be submitted to international arbitration or a competent tribunal in our operating jurisdiction.

17. Changes to These Terms

We may update these Terms at any time. Updated versions take effect once posted on the website.
Continued use of the website means you agree to the revised Terms.

18. Contact Information

If you have questions about these Terms or need assistance, please contact us at:

Email: support@aivoradolls.com
Website: https://aivoradolls.com

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