Standard production timelines vary depending on material and customization:

• TPE models: approximately 7–10 business days
• Silicone models: approximately 8–12 business days
• Customized options: additional 2–4 business days

Each model undergoes quality inspection before shipment to ensure finish, structure, and overall integrity.

All orders are shipped using discreet worldwide shipping methods:

• Plain, unbranded outer packaging
• No product descriptions or identifying labels
• Neutral sender information

Tracking information is provided once the order is dispatched. Delivery times typically range from 6–14 business days depending on destination.

No. Packaging is designed to protect customer privacy at every stage:

• No logos or branding
• No product names or category references
• No adult-related wording
• Standard shipping cartons suitable for international transit

Most international shipments pass through customs without issue.
Minor delays can occur depending on local regulations. Our team prepares accurate documentation and can assist if clarification is required.

• Silicone: firmer structure, detailed surface texture, higher durability, and greater resistance to heat and aging.
• TPE: softer feel, lighter weight, increased flexibility, and a more adaptive tactile experience.

The choice depends on individual preferences regarding realism, handling, and long-term use.

Choosing the right size depends on comfort, handling, and display preference:

• 140–150 cm: balanced weight and ease of positioning
• 155–165 cm: life-size proportions with manageable handling
• 168 cm and above: full-scale realism and visual presence

Most realistic dolls weigh between 24–45 kg, depending on height, material, and internal structure.

Mid-size models are generally easier to move and pose, while taller models provide enhanced realism and presence.

Basic care recommendations include:

• Clean with mild antibacterial soap
• Dry thoroughly using a soft towel (avoid direct heat)
• Apply renewal or protective powder regularly
• Avoid prolonged contact with dark fabrics to prevent staining
• Store in a relaxed, neutral position

Proper care helps preserve surface quality and structural integrity over time.

Orders can be modified or canceled before production begins.
Once production has started, changes may no longer be possible.

Please contact customer support within 48 hours of delivery and include:

• Photos of the external packaging
• Photos or videos showing the issue
• Your order number and tracking details

This allows us to review the issue efficiently and provide appropriate assistance.

Import duties, VAT, or customs fees may apply depending on local regulations.
Any such charges are the responsibility of the recipient.

Yes. All dolls arrive fully assembled.
Accessories may be packed separately to ensure protection during transit.

All dolls are built with reinforced internal metal skeletons designed for stability and poseability.

Advanced skeleton systems allow for:

• Improved joint flexibility
• More natural posing
• Enhanced durability over time

With proper care and storage, high-quality dolls are designed to last for several years.
Longevity depends on usage frequency, maintenance, and environmental conditions.

We accept encrypted card payments, cryptocurrency, and verified payment partners.
All payments are processed through secure and trusted systems, with discreet billing descriptors.

If you have questions not covered here, our customer support team is available to assist.

Email: support@aivoradolls.com