Sex Doll FAQs: Ordering, Shipping, Care and Lifespan

Production time depends on the model, material, available stock and selected customization. Made-to-order products generally require production and inspection before dispatch, while an in-stock product may follow a different schedule.

Check the product page and order confirmation for the current estimate. Production time is separate from carrier transit time.

Contact support as soon as possible if you need to request a change or cancellation. What can be changed depends on whether payment has been processed, production has started or custom work has already been completed.

Review the returns and resolution policy and terms and conditions before ordering. Sending a request does not guarantee that a change or cancellation is still possible.

Available payment methods are shown during checkout and may vary by location, order value or payment provider. Review the payment options page for current information, or contact support before placing the order if your preferred method is not shown.

Customization depends on the individual model. Available choices may include options such as the head, eyes, wig, makeup, body details or skeleton features, but not every option is offered for every product.

Select only the options displayed on the product page. Ask support for written confirmation before payment if an option or included item is unclear.

Orders use a neutral outer shipping container intended not to reveal the retail product inside during ordinary handling. Necessary carrier labels and customs documentation must still follow shipping and import requirements.

See the discreet packaging page for a fuller explanation of packaging, documentation and privacy limitations.

Total order time can include production, inspection, dispatch and carrier transit. Delivery speed depends on the product, destination, carrier, customs processing and events outside the seller’s control.

Tracking information is provided when available after dispatch. Use the estimate supplied for your order rather than treating a general timeframe as a guaranteed delivery date.

Import duties, VAT, brokerage charges or other destination fees may apply under local rules. Unless your order confirmation expressly states that these charges are included, the recipient should be prepared to follow local import requirements and pay applicable fees.

Check the shipping and delivery information and your local customs guidance before ordering.

Document the condition before discarding any packaging. Take clear photos of the outer carton, shipping label, internal protection and the affected area of the product. If practical, record the unboxing process.

Contact support promptly with your order number, tracking information and evidence. Keep the product and packaging until the review is complete, and follow the instructions in the returns and resolution policy.

Silicone is generally chosen for defined sculpt detail and a more structured surface feel. TPE is generally softer and more flexible, but it has different handling, stain and maintenance considerations.

Neither material is automatically best for every buyer. Compare feel, care, weight, budget and intended use in the silicone versus TPE guide.

Choose according to the product’s full measurements, weight, weight distribution and your available handling and storage space. Height alone does not show how easy a model will be to move, dress, position or store.

Use the measurements on the individual product page and review the realistic doll size guide before deciding.

Weight varies substantially by height, body shape, material and internal construction. Do not estimate weight from photos or height alone. Check the listed product weight and decide how the delivery, movement and storage will be managed before ordering.

Packaging and assembly requirements vary by product. A head, wig, clothing or other accessories may be packed separately for protection, and included items differ between models. Review the product description and included-items information instead of assuming that every pictured accessory is supplied.

Skeleton type, joint range and standing or posing options vary by model and selected configuration. Check the product specifications before ordering. Never force a joint beyond its natural resistance, and support the body’s weight when repositioning it.

First confirm whether the model is silicone or TPE and follow its product-specific instructions. In general, use gentle cleaning methods, avoid aggressive solvents and direct heat, dry the surface and internal areas completely, and store the doll without prolonged pressure on vulnerable areas.

Powdering and surface treatments are material-specific and should not be applied automatically. Follow the complete sex doll care and maintenance guide.

Dark, strongly dyed or unwashed fabrics can transfer color. Wash new clothing separately, test it on a concealed area where appropriate, prefer lighter colors for extended wear and avoid leaving tight garments on the doll for long periods.

There is no universal lifespan. Material formulation, build quality, handling frequency, cleaning, storage, temperature, sunlight, joint use and accidental damage all affect longevity. A responsible seller should not promise an exact number of years for every model.

Read how long silicone dolls last for the main factors that influence condition over time.

For product specifications, customization, destination questions or after-sales support, use the contact page or email [email protected]. Include the product URL or order number so the team can respond with relevant information.